Increase your customer appointment turn up and reduce your no-shows

As a business, the way you make your appointments with your customers matters a lot. Statistics show that in average, small businesses have over one out of ten of their appointments leading to no shows. This is because of lack of effective ways to follow-up on their appointments.

As a business, issuing appointments cards to your customers will not give out the expected turn-ups since most people tend to forget they had an appointment in the first place. Besides, making calls to all your regular customers is time-consuming and will also not work since most people do not answer business calls during working hours.

The best and most effective way to remind your clients is through a text message. Statistics show that most people read their text messages. However, as a business, it will be costly to spend a day writing SMS to your customers reminding them about their appointments.  In case you face challenges or would like to improve your client turn up rates, consider working with PhollowUp.

PhollowUp is a Singapore-based company which is dedicated to helping small businesses lower the burden of spending much time on making calls to their clients. They achieve this by booking appointments on behalf of your customers by sending emails and SMS with an online appointment link for them to make their own bookings.

PhollowUp understands the challenges small businesses face and works tirelessly to provide small business tips which not only helps them increase their customer show ups, but also help them improve profits. Besides making appointments to customers, the company also helps businesses to manage their customer records by implementing digital solutions which assist businesses in tracing their customer history. In the case of new clients, they ensure that before they book their appointments, they have filled in some detailed informations to ease your workload.

With PhollowUp, everything is taken care of, so you do not have to spend the whole day making calls, sending text messages or even updating information details for new customers. This way you will have enough time to attend to your clients and give them the right attention they need as PhollowUp continues to help you build a strong client base. Also, you can also take advantage of their dentist scheduling and keep your customers informed on when they are expected to come for the next checkup.

Due to their passion for helping small businesses grow, PhollowUp has also opened other offices in Australia and Philippines. Their vision is to help businesses boost their sales by making their existing and occasional customers become regular repeat customers. Besides, businesses get to enjoy their free two week services without any payment. For more information visit us today  https://www.phollowup.com

Email:  HYPERLINK "mailto:singapore@phollowup.com" singapore@phollowup.com

The Must Have Features of an Online Booking System

Regardless of which services you are offering in your business, an online booking system is simply a must have.

This is because it can get you many customers since most people are looking for convenience. Online scheduling systems allow customers to reserve services a lot more easily, in the comfort of their home. Now, for an online booking system, there are certain features you need to have on your website in order to make the experience friendly for your customers. Below is a list of some of the best features.

A beautiful image gallery

You need to have high resolution images so your clients can visualize what kind of experience they are likely to get from you. With an image gallery on your website, you will be able to show your customers what you offer. You can have pictures with your team or staff at work for the customers to see what it is like at your business.

An appealing book now button

Your website’s purpose should be to find new clients- make sure they convert! You need to have a simple but eye-catching book now button so the customers don’t miss it. Make sure it has actionable language telling them what to do and ensure it is easy to find and easily accessible.

Social media integration

People who are looking for your services are likely to be looking for promotions, deals or discounts. If you advertise such services through social media then integration with the online appointments system is important. This way, they can quickly link to any page you have provided to see what you are offering.

Access to Cloud

A cloud based software will allow you to manage your schedule and your business remotely. If you are always on the go, you can still have access through your mobile phone and still work with your clients.

It is important to have an online booking system in this day and age but you also need to make sure you have the right one. These features will make the experience better for your clients and even easier for you.

Business Solutions Provider Introduces Online Booking System Targeting Small Enterprises

The contemporary business environment continues getting more competitive with time. This comes on the backdrop of globalization which means smaller businesses now have to compete at a higher level to remain afloat. Luckily, the advent of business technology applications has leveled the playing ground and small and medium enterprises (SMEs) are now able to compete effectively.

It is towards this goal that PhollowUp, a global business technology provider has launched an innovative online appointment system targeting small enterprises. The company, headquartered in Singapore, has launched the product with an aim to boost small businesses by improving efficiency in their operations.

Speaking during the launch of the new product the company’s marketing manager was ecstatic about the impact it will have on modern businesses:

“For the last few years our team has conceptualized a system that will make it easier for businesses to leverage the power of online technology. Through intense research we identified one weak link in most SMEs is the lack of efficient scheduling which leads to the loss of loyal customers,” the marketing director noted.

“We identified some of the niche industries which require booking including dentists, medical, spa and massage, auto repairs, chiropractors and tax accountants among others. We built our online booking software to enhance operational efficiencies for these businesses. Our belief has always been that once the booking process is streamlined it becomes easier to meet and exceed customer satisfaction,” he added.

With the modern consumer is lost for choice in terms of available services, small businesses have to up the game by improving the quality of service. The system introduced by PhollowUp has integrated appointment reminders through SMS and email, online self-booking, on-the-go booking, client notes and automatic follow-up reminders. All these features are designed to make it easier for businesses to provide 100% satisfaction to their clients.

The company also offers invaluable small business sales tips on its online platform which entrepreneurs will find valuable. The system enhances productivity in the workplace as workers do not have to schedule appointments using the phone. More importantly, it cuts the cost of operations and enhances the customer’s experience. These booking systems are available 24/7 both to the business owner and clients adding to the convenience and flexibility of booking, confirming, and cancelling appointments.

More importantly, the software provider has invested heavily in a customer service team to resolve all problems that might arise once the system is deployed.

Contacts

Singapore (Headquarter)

35th Floor, 80 Raffles Place, Singapore 048624

 HYPERLINK "mailto:singapore@phollowup.com" singapore@phollowup.com

Australia

The Ark

17th Floor, 40 Mount Street, North Sydney, NSW 2060

 HYPERLINK "mailto:australia@phollowup.com" australia@phollowup.com

Philippines

Fort Victoria B

21st Floor, 5th Avenue, Fort Bonifacio, Philippines 1634

 HYPERLINK "mailto:philippines@phollowup.com" philippines@phollowup.com

How to Streamline Your Practice with a Dentist appointment system

With the U.S population expected to grow to close to 340 million by the year 2022, medical practitioners are expected to face more challenges.

Emerging Challenges in Healthcare

There is already demand for more value for money in provision of healthcare even as the cost of such service continues rising. If you have a dental clinic, one way to overcome these challenges is by adopting a Dentist appointment system which will ease operations by allowing automatic scheduling and follow-up.

Dental Appointment System in Detail

One of the major challenges any dentist faces is in appointment scheduling and following up on such appointments. Any clashes in scheduling will lead to poor client satisfaction and strain on your resources. An Online book doctor appointment is designed to make the process easier and avoid oversights which can lead to loss of your trusted clients. 

By integrating this system into your day to day running of the clinic you are able to remind people about forthcoming checkups. The Online appointment system is also effective in ensuring there are no no-shows in your clinic because there is an automatic appointment confirmation message from the system.

Why Invest in Dentist scheduling Software?

One the surface it might seem like your clinic is operating like a fine tuned machine. However, a closer look will reveal weaknesses such as low long-term retention, low productivity and high cost of operations. A dentist scheduling can easily solve these issues in the following ways:

Improved productivity: Scheduling appointment through the phone is time consuming and your staff might not have enough time to actually get the job done. An online appointment system allows workers to focus on patients as opposed to the ringing phone which leads to higher satisfaction levels.

Flexibility: With online scheduling your patients can still make appointments or cancel them from their phone, whichever location they are in.

Attract new patients: As patients continue seeking more effective healthcare solutions they are more inclined to choose dentists who have adopted new technologies. This is a sign that your clinic has a forward thinking approach to health solutions.

More efficiency: Nothing is as frustrating to a patient as coming in for an appointment only to find a queue of others waiting. This inefficiency leads to loss of business, client loyalty and ruins your clinic’s reputation.

A dentist appointment system boosts efficiency, enhances satisfaction levels, boosts quality of services at your clinic and reduces operational cost.